The following stipulations constitute the Privacy Policy of TILA APP, and of our website www.tila.app as part of Tesla Market Insight SA de CV’s commitment to the proper and secure treatment of your personal data.

For the processing of information, Tesla Market Insight SA de CV is committed to comply with industry standards and the principle of data minimization, under which the User will be asked only for the data necessary to fulfill the purposes of this policy. Also, under the principle of legality and transparency, Tesla Market Insight SA de CV will require the consent of the User for the processing of personal data. User data will be treated with confidentiality, integrity and security at all times, so we take the necessary measures to prevent unauthorized access or improper use of the information collected.

Contact information

Any questions, comments or remarks regarding the following provisions of our privacy policy may be directed to [email protected].

Information we collect

In order to provide the services and products, as well as access to the contents developed by Tesla Market Insight SA de CV, users are asked for personal identification data such as their name and surname, age, email address, password, telephone number, among others. The type of personal information required will depend on the type of product or service the User accesses and may include information about the User’s use of TILA App products. Thus, we may obtain information directly provided and consented to by the User or passive information provided by monitoring technologies, as detailed in the corresponding section. Depending on the type of access, information may also be collected from social network profiles such as Facebook, including the User’s name, email address, Facebook ID or any other social network. When using our products, information may be obtained from your mobile device such as operating system version, device type (Tablet, cell phone, among others), and system performance data.

Payment processing

We may use third party services to process payment for our subscriptions, products and services. These third parties include so-called application platforms such as the Google App Store and Apple App Store, as well as other means of purchase that we make available to you.

The information collected by third party payment processors includes financial information, data such as your name, email address and other information required for billing purposes. For more information about the treatment of your personal data by third parties, please refer to the privacy policy of your provider.

Legitimation

Our legitimacy and legal basis for the processing of personal data and information provided from the subscription of services and products of Tesla Market Insight SA de CV, is the consent of the user.

The consent is free, specific, informed and unequivocal, since we make available to users the conditions under which we will be making use of the information provided, which make up this privacy policy. The conformity of the users with the privacy policy and the treatment of their data, is manifested by the declaration of the user by checking the box designated for that purpose.

In case the User does not agree and does not provide us with correct and complete information, we will not be able to attend his request and therefore it will not be possible to use the services or products of TILA App.

Protection of personal data

The security of your data and personal information is important to Tesla Market Insight SA de CV, so we are committed to safeguarding it in compliance with industry standards for information security.

Likewise, we inform you that as a User you have the right to request access to the stored data, request rectification or cancellation, request to limit its processing, and oppose the processing of your information and personal data. To exercise the rights, by its nature, the user must personally make the request, for this purpose you can send an email to the address [email protected] .

Purpose of the information collected

Primarily, the information we collect and maintain about the User is to provide our products, services and content, as well as to improve the User’s experience.

Contact information may be used to respond to User inquiries, resolve claims and requests, as well as to send information and promotional content about our services, new content or new products when the user has given consent to send such promotional content.

Additionally, we also use the information and data obtained about the User to: – Allow the User to participate in the interactive features of the services and products developed by Tesla Market Insight SA de CV.

– Inform about changes in the functions of products and services.

– Notify about available updates for the products.

– Display advertisements through third-party platforms, websites and/or applications, as well as on the User’s device when authorized by the User.

– Identify users in geographic groups through geographic location, when the user allows it.

– If the User so authorizes, send SMS text messages.

– Send surveys for the User to complete if he/she chooses to do so.

– Manage orders and payments.

In general terms, communication with the User will be mainly via electronic means, either by e-mail to the address established by the User, through the website or within the products developed by Tesla Market Insight SA de CV, such as TILA APP; according to the terms established in the Terms & Conditions https://tila.app/terminos-condiciones.php.

Addressees

The information received from our application may be shared to third parties domiciled abroad, when so required for the proper functioning of our products and services. Your information will be shared only when these third parties are related to the service, product or content that Tesla Market Insight SA de CV is providing, for example, hosting providers, market analysis, payment platform providers, computer maintenance, which will always be done under confidentiality agreements between suppliers and Tesla Market Insight SA de CV. Under no circumstances will we share the User’s personal information with third parties not related to the operation of our services, products, content and applications.

We may also share your information with any member of our Tesla Market Insight SA de CV group upon request.

In the event of the sale or purchase of any asset or business, your information may be shared with the prospective buyer or seller of such asset or business, including if our Tesla Market Insight SA de CV or part of it is acquired by a third party, in which case your information will be part of the assets transferred.

We may also share your information in order to comply with a court order in legal proceedings, as well as in bankruptcy proceedings to protect our rights, property or safety. This includes sharing your information with other companies and organizations for fraud protection and credit risk reduction.

In case of advertising content on social networks, your information may be shared with third parties such as Instagram, Facebook, among others, provided that the User has consented.

Data retention

According to the principle of limitation of the storage period, we will keep the User’s data and information for the time strictly necessary for the purposes of the processing given to them and for the fulfillment of legal and contractual obligations, such as the applicable statute of limitations.

Information will be retained according to the type of data involved, as described below:

– Transactional data: Data related to purchases and subscriptions are retained both during and after the contractual relationship period in accordance with applicable legal obligations and statutes of limitations.

– Account Data: This data will not be retained once the account deletion and unsubscription request is completed.

– Data from monitoring technologies: When information is collected with monitoring technologies such as cookies, it will be retained for a period of up to 12 months.

– Data for electronic communications: This data will be kept until the User withdraws his/her consent.

– Data obtained on the occasion of requests: It will be kept for the appropriate period of time for processing and attention to the queries or requests made by the user.

Information storage

In compliance with information security standards, the data provided by the User is securely stored.

Tesla Market Insight SA de CV is committed to the security of the personal information of the Users, however, the transmission of data on the Internet is not completely secure, so we cannot fully guarantee the integrity of your information during transmission, so the transmission of the same will be at the risk of the User.

Once we have received Users’ information, it will be treated with all security protocols and features, as well as strict procedures to prevent unauthorized access to or misuse of Users’ personal data.

Confidentiality and Security

Tesla Market Insight SA de CV will follow strict security procedures to guarantee the integrity and security of the information received by the Users, as well as the due protocols for the correct storage and treatment of the personal data of the Users.

This includes the adoption of the necessary measures for this purpose, whether administrative, electronic, protocols on information security, among others specially designed to ensure the integrity of the information, for example, SSL encryption or similar technologies. However, it is not possible to fully or completely guarantee the security of the information due to the risks inherent in the transmission of data over the Internet, which is done at the User’s own risk. As established in the terms and conditions, communications with the User will be electronic, so any issues related to the privacy and security of the User’s personal information will be communicated by such means.

Monitoring technologies

As stated above, Tesla Market Insight SA de CV uses monitoring technologies to access User information, such as cookies, beacons, text tags, Analytics, among others.

Electronic communications

If the User subscribes to receive promotional content via email or push notifications on their cell phone, Tesla Market Insight SA de CV will use the information provided to send the promotional content.

At any time the User can unsubscribe and thus stop receiving promotional content, to do this just click on the “unsubscribe” link at the end of the email or send an email to the address [email protected].

To remove push notifications you must use the configuration option of your cell phone.

Removal and access of personal information

At any time, the User who has given his consent to the use of his personal data, may withdraw the consent by sending an email to the address [email protected], with the heading “Withdrawal of Consent”.

Also, the User may at any time restrict the use of the information provided to Tesla Market Insight SA de CV through the website www.tila.app, or the use of our products such as Tila App. The user may access their personal information at any time through their online account or by sending an email to [email protected].

In addition, it is possible for Users to check or uncheck the option to receive information by email, either for sending promotional content or relevant information regarding our products and services. This option can also be unsubscribed by performing the process described in the previous section. To request deletion of your personal data that we have on file, please send an email to [email protected]. We will respond to your request within a reasonable time frame.

Policy change

Tesla Market Insight SA de CV reserves the right to modify this privacy policy to reflect changes in our practices regarding information, to adapt it to industry practices or to comply with applicable legislation when it has been amended. The present privacy policies will remain in effect until the modified policies have been published on our website and communicated to users through the designated electronic means.

Once the policies have been modified, if the User continues using our products and services, as well as accessing our content, it will be understood that he/she has read and accepted the new policies. If you do not agree with our current privacy policy, you should not use our products and services or access our content, and you should cancel your subscription in a timely manner.

Privacy policies will have the legend “Last updated” to [email protected] the effective date.