{"id":313612,"date":"2023-11-14T06:37:04","date_gmt":"2023-11-14T12:37:04","guid":{"rendered":"https:\/\/tila.app\/frequently-asked-questions\/"},"modified":"2025-09-24T18:13:52","modified_gmt":"2025-09-25T00:13:52","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/tila.app\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(0,0,0,0.03)&#8221; custom_padding=&#8221;||35px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tila.app\/wp-content\/uploads\/2023\/11\/Copia-de-Frame.png&#8221; title_text=&#8221;Frame Copy&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|700|||||||&#8221; text_text_color=&#8221;#191919&#8243; text_font_size=&#8221;27px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>About TILA<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;What is TILA?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;off|10px|10px||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">TILA<\/span><span style=\"font-weight: 400;\">\u00ae<\/span><span style=\"font-weight: 400;\">  is an application that will help you meditate, rest and sleep better through sounds, exercises and guided or quick meditations. The application has 2 versions: free and premium, where through a membership you can unlock all existing audios and sounds and you will have access to all those that are uploaded later. <\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Is TILA free of charge?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">TIILA is a totally free download app, within it you can enjoy its Freemium resources, it also has its Premium version quite accessible with prices too low to those of similar applications.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Where do I download TILA?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">You can download TILA completely free from any app store (Play Store, Apple Store and App Gallery).<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What are the features of a premium account?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Within the premium version you will find:<\/span><\/li>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">+400 meditations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Playlist creation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Newsletter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Mood Tracker<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Achievements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Sleep Tracker<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Write to your fear<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Among many more&#8230;  <\/span><\/li>\n<\/ul>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Can I use TILA offline?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Unfortunately TILA needs internet access to give me a complete experience customized to your needs.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What are achievements?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off|||10px|10px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">In TILA, achievements are goals or milestones that you can reach as you progress in your meditation and wellness practice. These achievements can include things like completing certain meditation programs, reaching a specific number of minutes of daily meditation, or achieving a level of personal calm and well-being. Achievements bring you a sense of satisfaction and motivate you to keep moving forward on your path to tranquility and balance. Download TILA and discover how you can reach your own achievements in meditation and wellness.   <\/span>.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tila.app\/wp-content\/uploads\/2023\/11\/calidad-premium.png&#8221; title_text=&#8221;premium-quality&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|700|||||||&#8221; text_text_color=&#8221;#191919&#8243; text_font_size=&#8221;27px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-4px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Membership<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Is TILA free of charge?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;off|10px|10px||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">TIILA is a totally free download app, within it you can enjoy its Freemium resources, it also has its Premium version quite accessible with prices too low to those of similar applications.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What are the features of having a premium account?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Within the premium version you will find:<\/span><\/li>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">+400 meditations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Playlist creation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Newsletter<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Mood Tracker<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Achievements<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Sleep Tracker<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Write to your fear<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Among many more&#8230;  <\/span><\/li>\n<\/ul>\n<\/ul>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How do I disable automatic renewal or cancel my subscription?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off|||10px|10px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">To cancel the renewal go to <\/span><i><span style=\"font-weight: 400;\">Hamburger Menu&gt;Subscription&gt;Cancel<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tila.app\/wp-content\/uploads\/2023\/11\/Group-36556.png&#8221; title_text=&#8221;Group 36556&#8243; align=&#8221;center&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-32px||||false|false&#8221; custom_margin_tablet=&#8221;-32px||||false|false&#8221; custom_margin_phone=&#8221;||||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato|700|||||||&#8221; text_text_color=&#8221;#191919&#8243; text_font_size=&#8221;27px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;-47px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Support<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;Where to download TILA?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;off|10px|10px||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">You can download TILA completely free from any app store (Play Store, Apple Store and App Gallery).<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I have a subscription but everything is blocked&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Problems that may occur when purchasing your premium version of TILA<\/span><span style=\"font-weight: 400;\">\u00ae<\/span><span style=\"font-weight: 400;\"> may be the following: <\/span> <\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your card is declined by the bank. You will have to contact your banking institution directly, as this action is common for the security of your card. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google sends a message that the account is blocked. If so, you will need to check your Google account settings in the Payments section to see if there is a problem or contact them directly. <\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the same thing happens on your iOS version, check that your card has a balance, is configured correctly or that you do not have an outstanding balance, this can be checked directly from your iPhone settings.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If the problem you are experiencing is something other than your card or device, please email us at: <\/span><a href=\"mailto:pagos@tila.app\"><span style=\"font-weight: 400;\">pagos@tila.app<\/span><\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I bought through the website but I can&apos;t access&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Please verify that you have followed all the steps correctly, check if there is a charge to your account, in case there is no charge on behalf of TILA perform the purchase process again. If the problem you are experiencing is persistent or different please send us an email to:   <\/span><a href=\"mailto:pagos@tila.app\"><span style=\"font-weight: 400;\">pagos@tila.app<\/span><\/a><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I have problems with my device, how can I solve it?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Check the following cases for which we believe you may have problems; have a stable internet connection, version of your device is compatible with TILA, close the app and reopen it.<\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I forgot my password, how do I reset it?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; title_line_height=&#8221;1.3em&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off|||10px|10px&#8221; border_width_all=&#8221;0px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">You can reset your password manually from <\/span><b><i>onboarding&gt;Forgot your password?&gt;enter the code that arrived to your email&gt;set a new password<\/i><\/b>.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_toggle title=&#8221;How much sleep do I really need?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; border_radii=&#8221;off|10px|10px||&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\"><\/span><span style=\"font-weight: 400;\">The amount of sleep you actually need can vary from person to person, but in general, it is recommended that adults sleep between 7 and 9 hours per night to maintain a good balance of health and well-being. However, each individual is unique and it is important to listen to your body and adjust the amount of sleep according to your personal needs, remember that TILA will be your guide at all times to help you get your sleep. <\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Techniques for falling asleep quickly&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">At TILA, we offer a variety of techniques and tools to help you fall asleep quickly. Some of the techniques you can try include guided meditation to relax the mind and body, deep breathing exercises to calm anxiety, and soothing sounds to create a peaceful environment. In addition, our app also offers specific programs designed to improve sleep quality. Download TILA and start enjoying a restful sleep today!   <\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;What is REM sleep?&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">REM (Rapid Eye Movement) sleep is a stage of the sleep cycle in which vivid dreams occur. During this phase, the eyes move rapidly and the brain is very active. At TILA, we understand the importance of REM sleep for optimal rest and offer specialized content, such as meditations and soothing sounds, to promote deep, restful sleep that includes this vital phase. Download TILA and enhance your REM sleep experience today.   <\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Common causes of insomnia&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">Insomnia can be caused by a variety of reasons, including stress, anxiety, depression, changes in sleep schedules, caffeine or alcohol consumption, and sleep disorders. At TILA we understand the difficulties faced by people with insomnia and offer a variety of meditation tools, relaxation techniques and specialized programs to help combat insomnia and promote restful sleep. Download TILA and start enjoying peaceful nights of sleep.  <\/span><\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Practical tips for better sleep&#8221; open_toggle_text_color=&#8221;#222222&#8243; icon_color=&#8221;rgba(0,0,0,0.03)&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; title_text_color=&#8221;#222222&#8243; title_level=&#8221;h4&#8243; title_font=&#8221;Lato|300|||||||&#8221; title_font_size=&#8221;17px&#8221; title_letter_spacing=&#8221;0.5px&#8221; closed_title_font=&#8221;Lato|300|||||||&#8221; closed_title_letter_spacing=&#8221;0.5px&#8221; body_font=&#8221;Lato|300|||||||&#8221; body_text_color=&#8221;#444444&#8243; body_letter_spacing=&#8221;0.5px&#8221; background_color=&#8221;#FFFFFF&#8221; custom_margin=&#8221;-28px||||false|false&#8221; border_radii=&#8221;off||||&#8221; border_width_all=&#8221;0px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span style=\"font-weight: 400;\">At TILA, we care about your well-being and want to help you sleep better. Here are some practical tips to improve your sleep: establish a regular sleep routine, create a quiet and comfortable sleeping environment, avoid using electronic devices before bedtime, practice relaxation techniques such as meditation and deep breathing, and limit caffeine and alcohol consumption. In addition, our app offers a wide range of resources and programs specifically designed to help you sleep better. Download TILA and discover how you can achieve restful sleep.   <\/span><\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/tila.app\/wp-content\/uploads\/2023\/11\/daisy-s-hObd9ohpXhE-unsplash-1.png&#8221; custom_padding=&#8221;60px||50px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-30px||||false|false&#8221; custom_margin_tablet=&#8221;0px||||false|false&#8221; custom_margin_phone=&#8221;0px||||false|false&#8221; custom_margin_last_edited=&#8221;on|desktop&#8221; custom_padding=&#8221;22px||16px||false|false&#8221; custom_padding_tablet=&#8221;22px||16px||false|false&#8221; custom_padding_phone=&#8221;16px||10px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Lato||||||||&#8221; text_text_color=&#8221;#eeeeee&#8221; text_font_size=&#8221;18px&#8221; text_letter_spacing=&#8221;0.5px&#8221; text_line_height=&#8221;1.4em&#8221; header_font=&#8221;Lato|900|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;50px&#8221; header_letter_spacing=&#8221;1px&#8221; header_line_height=&#8221;1.3em&#8221; text_orientation=&#8221;center&#8221; text_font_size_tablet=&#8221;18px&#8221; text_font_size_phone=&#8221;18px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; text_letter_spacing_tablet=&#8221;0.5px&#8221; text_letter_spacing_phone=&#8221;0.5px&#8221; text_letter_spacing_last_edited=&#8221;on|desktop&#8221; text_line_height_tablet=&#8221;1.4em&#8221; text_line_height_phone=&#8221;1.4em&#8221; text_line_height_last_edited=&#8221;on|desktop&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;35px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; header_line_height_tablet=&#8221;&#8221; header_line_height_phone=&#8221;1.2em&#8221; header_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1><strong>Download TILA<\/strong><\/h1>\n<p>Anyone can learn to meditate and improve their lifestyle.<br \/>Download TILA from your favorite store.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;1&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; width=&#8221;50%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tila.app\/wp-content\/uploads\/2023\/11\/Apple-Store.png&#8221; title_text=&#8221;Apple Store&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;center&#8221; align_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; custom_margin=&#8221;||3px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tila.app\/wp-content\/uploads\/2023\/11\/Google-Play.png&#8221; title_text=&#8221;Google Play&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; custom_margin=&#8221;||3px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.23.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/tila.app\/wp-content\/uploads\/2023\/11\/App-Gallery.png&#8221; title_text=&#8221;App Gallery&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.24.2&#8243; _module_preset=&#8221;default&#8221; width=&#8221;70%&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>About TILATILA\u00ae is an application that will help you meditate, rest and sleep better through sounds, exercises and guided or quick meditations. The application has 2 versions: free and premium, where through a membership you can unlock all existing audios and sounds and you will have access to all those that are uploaded later. TIILA [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":"","footnotes":""},"class_list":["post-313612","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions - Tila App% Tila App Tila App%.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tila.app\/en\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions - Tila App% Tila App Tila App%.\" \/>\n<meta property=\"og:description\" content=\"About TILATILA\u00ae is an application that will help you meditate, rest and sleep better through sounds, exercises and guided or quick meditations. 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